[0-5 Years]: Walk-In @ Work From Home For Amazon | Multiple Positions | 16-22 Dec 2017

[0-5 Years]: Walk-In @ Work From Home For Amazon | Multiple Positions | 15-22 Dec 2017

Company Name: Amazon

Website: www.amazon.com

Designation: Virtual Customer Service Associate (VCC) [Non-Voice Process]

Job Location: Hyderabad, Coimbatore, Pune

Experience: 0- 5 Years

Salary: INR 1.7LPA-INR 2.4LPA [Depends on Standards]

Benefits: NSA, OT, Sodexho Coupons

Qualification: Min Qualification 10+2. Any Graduate / PG are eligible.

Knowledge & Skills Required:

• Action Oriented, Self-Disciplined and Organized.
• Time Management Skills and Communicate clearly with internal & external customers.
• Ability to understand and address customer issues.
• Good Composition Skills.
• Ability to use Desktop/Laptop, Familiar with Windows 7, MS Outlook & IE, Typing Skills.

Preferred Criteria:

• Must be self-driven, motivated individual who can learn with minimal support from Manager and Lead.
• Ensure uninterrupted internet connectivity during work shifts so as to ensure max productivity.
• Ensure Work-Life environment with no disturbance during work hours.
• Comfortable in a facts-paced environment, multi-tasked, high energy environment.
• Will be creative & analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent Customer Service Skills.
• Maintain focus on customer issue in a fast-paced environment.
• Ability to empathize with and prior customer needs.
• Inter-Personal Skills with a diverse customer base.
• Conflict resolution, negotiation and de-escalation skills.
• Resolve challenging customer issues, escalating when required.
• Determine customer needs and provide appropriate solutions.
• Maintain regular & reliable attendance, including daily schedule as assigned.
• Flexible with working schedule, may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business.
• As much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Problem Solving Skills, Decision Making, Time Management, Prioritization of tasks.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail oriented.
• Effectively prioritize work time in various departments to meet business needs.
• Maintain composure in highly escalated situations.

Apply Mode: Online

Process to Apply: Interested Candidates can attend the drive at below locations:

Venue [Pune]:

Date: 18-22 Dec 2017 [11AM Onwards]

Amazon Development Centre.

Trion IT Park, Wadgoansherri, Pune

[Same Entrance Used For In Orbit Mall]

Venue [Coimbatore]

Date: 16-18 Dec [10AM-3PM]

Amazon Development Centre,

Tower A, 3^rd Floor,

India Land Tech Park, CHIL SEZ,

Keeranatham Road, Saravanampatty,

Coimbatore: 641035

Venue [Hyderabad – Candidates can send resume to below email id’s]

Contact : HR – Umarani : 8977129976
Email id : mumarani@amazon.com

Contact : HR – Nisha : 8008299014
Email id : niskum@amazon.com

Contact: HR – Reuben Thomas : 8897504030 
rgeo@amazon.com