Amazon Walk-In Drive | Freshers & Experienced | Multiple Positions | 9-14 Oct 2017
Company Name:Â Amazon
Website:Â www.amazon.com
Designation: Customer Service Associate & Transportation Specialist
Job Location:Â Hyderabad
Experience:Â 0- 5 Years
Salary:Â INR 3, 00,000/- LPA [Depends on Experience]
Benefits:Â NSA, OT, Sodexho Coupons
Qualification:Â Min Qualification 10+2. Any Graduate / PG are eligible.
Knowledge & Skills Required:
- Action Oriented, Self-Disciplined and Organized.
- Time Management Skills and Communicate clearly with internal & external customers.
- Ability to understand and address customer issues.
- Good Composition Skills.
- Ability to use Desktop/Laptop, Familiar with Windows 7, MS Outlook & IE, Typing Skills.
Preferred Criteria:
- Must be self-driven, motivated individual who can learn with minimal support from Manager and Lead.
- Ensure uninterrupted internet connectivity during work shifts so as to ensure max productivity.
- Ensure Work-Life environment with no disturbance during work hours.
- Comfortable in a facts-paced environment, multi-tasked, high energy environment.
- Will be creative & analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent Customer Service Skills.
- Maintain focus on customer issue in a fast-paced environment.
- Ability to empathize with and prior customer needs.
- Inter-Personal Skills with a diverse customer base.
- Conflict resolution, negotiation and de-escalation skills.
- Resolve challenging customer issues, escalating when required.
- Determine customer needs and provide appropriate solutions.
- Maintain regular & reliable attendance, including daily schedule as assigned.
- Flexible with working schedule, may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business.
- As much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
- Problem Solving Skills, Decision Making, Time Management, Prioritization of tasks.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail oriented.
- Effectively prioritize work time in various departments to meet business needs.
- Maintain composure in highly escalated situations.
Job Description:Â [Transportation Specialist]:
- Facilitates flow of information between different stakeholders.
- Resolves any potential issues that impacts customer experience and delivery performance.
- Must have basic understanding of Logistics & Must be able to communicate clearly.
- Flexible to adapt in 24*7 operating environment and ready to work in shifts.
Apply Mode:Â Walk-In
Date: 9-14 Oct 2017 [10.00 AM Onwards]
Amazon Development Centre,
Raheja Mind Space,
Building No: 9, 10th Floor,
Opp. To Westin Hotel, Hi-Tech City,
Hyderabad.
 Important Notes:
- Must Carry latest resume, 1 Passport Size Photograph, Valid Govt ID [Original]