Amazon Walk-In Interview 2018 | Freshers & Experienced | 2 Nov 2018

Amazon Walk-In Interview 2018 | Freshers & Experienced | 2 Nov 2018

Company Name: Amazon

Website: www. amazon.com

Designation: KDP Support Analyst

Venue Location: Hyderabad

Experience: 0-4 Years

Salary: Best in Industry

Venue Date: 2 Nov 2018

Contract: 6 Months

Eligibility:

• Freshers or candidates with 0-4 years of work Exp can apply.
• Candidates must be willing to join immediately.
• Any Graduation, Graduation completion is not Mandatory.
• Candidates from BPO Background are preferred.

Job Description:

Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing platform for publishing e-books to the Amazon Kindle store. The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. 

Basic Qualification 

• Should be willing to work in night shifts.
• Excellent written and verbal communication skills required.
• Must be able to interact with an external parties like customers and suppliers comfortably.
• Process and respond to phone calls and emails received from publishers.
• Respond to queries sent to the KDP forums.
• Investigate payment concerns brought up by customers.
• Route payment concerns to Accounts Payable.
• Reprocess stuck books through the system.
• Route issues and bugs that need engineering expertise to the development teams.
• Remove certain content as it is identified by the QA team.
• Notify vendors that their content has been removed.
• Maintain and improve a knowledge base with unique vendor requests and their solutions.
• Work on developing responses for common questions
• Work with customer service manager in documenting process flows.

Preferred Qualifications 

• Additional computer skills certifications in web technologies are preferable.
• Experience in web-enabled software products or services is highly preferred.
• Should be able to understand a complex problem and respond to publishers.
• Basic familiarity with web technologies and html is highly desirable.
• Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
• Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.

Apply Mode: Walk-In

Time : 10 AM to 2 PM
Walk-In Date : 02nd November

Venue:
Amazon Development Centre India Pvt limited
Divyashree Building
Ground Floor, Plot No: 6,

Hi-Tech City Layout, Survey No.64 (Part),
Madhapur Village, Serilingampally Mandal,
Hyderabad. PIN-500081