Ciena Corporation Hiring | Freshers & Experienced | Associate Support Engineer

Ciena Corporation Hiring | Freshers & Experienced | Associate Support Engineer

Company Name: Ciena Corporation

Website: www.ciena.in

Designation: Technical Support Engineer – Associate

Job Location: Gurgaon

Experience: 0-2 Years

Salary: Best in Industry

Qualification: Bachelor’s Degree

Jobs Responsibilities:

• Provide remote technical support on CIENA products 24*7 when required.
• Review with senior engineer issues found in field.
• Contribute to publishing MOP/ISB/FSB documents.
• Utilize debug tools as well as lab research to aid customer’s technical problem.
• Recover information required to escalate the issue to senior engineers.
• Provide Customer feedback to QA, Design, Product Management, and Technical Publications & Training.
• Contribute to Knowledgebase and Publishing of MOP/ISB/FSB documents.

Apply Mode: Online

Click here to apply online