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Federation of Indo Israeli Chambers of Commerce Drive 2019 | Training and QA Specialist

Federation of Indo Israeli Chambers of Commerce Drive 2019 | Training and QA Specialist

About FIICC:

Established in 2012, the Federation of Indo-Israeli Chambers of Commerce (FIICC) South India is a non-government, industry-led and industry-managed organization, playing a proactive role in India’s development process and serves as a much-needed link between the business communities of South India and Israel. FIICC is the only bilateral Chamber of Commerce in South India, which is committed to the development of Indo-Israel business and trade relations.

The major objective of FIICC South India is to promote Indo-Israel business, trade and economic relations. FIICC South India promotes bilateral trade, investment, and technology transfer, facilitates business collaborations, joint ventures, marketing tie-upsand strategic alliances through a set of proactive business-oriented initiatives.

Company Name: Federation of Indo Israeli Chambers of Commerce (FIICC)


Designation: Training and QA Specialist

Location: Mysore

Experience: 1 to 2 Years

Courses Required: Any Graduate

Salary Offered: Rs 4.2 LPA to 6 LPA

Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Tech/B.E., BBA

Job Description & Required Skill Set:

  • We are looking for a Training and QA Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with the University’s core values.


  • Identify training needs by evaluating strengths and weaknesses
  • Develop and oversee the production of classroom handouts, instructional materials, aids and manuals.
  • Direct structured learning experiences and ensure accuracy of information and quality of delivery by monitoring mails and chat conversations.
  • Acclimate new hires to the business and conduct orientation sessions
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees’ work behavior
  • Determine communication quality standards by studying inbound and outbound mails and chat; conducting test mails to advisors on new procedures.
  • Contribute to team effort by accomplishing related results as needed.
  • Verifies employee results by measuring skills in use of product knowledge, service ability, greeting, diction, listening, etiquette, objection handling and efficiency.
  • Provides feedback to employees by monitoring mails; conducting monthly help sessions.
  • Evaluates employees approaches by rating effectiveness of communication service representatives by providing quality ratings.

 Interview Process: Multiple face to face rounds

Apply Mode: Online

Click here to apply online


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