FIS Recruitment 2018 For Freshers | Associate Engineer
Company Name:Â FIS
Website:Â www.fisglobal.com
Designation: Associate Engineer – Systems
Location:Â Pune
Experience:Â Freshers
Salary:Â As per Standards
Qualification:Â B.E/B.Tech/MCA
Detailed Eligibility:
- Bachelors degree or equivalent
Job Description:
- Access Management for service desk
- Monitor Service Desk tickets.
- Manage customer communications and set appropriate expectations(i.e Delivery Date)
- Providing regular feedback to the customer on outstanding requests
- Notify customers of alerts and outages
- Open appropriate ticket if required:
- Assign Service requests to appropriate area.
- Manage Incidents following Critical Problem Checklist for Critical 1 events
- Provide First Call Resolution for password resets and account unlocks
Apply Mode: Online
To Apply:Â Click Here