HCL Recruitment 2018 | Analyst | Multiple Locations
Company Name:Â HCL Technologies
Website:Â www.hcl.com
Designation:Â Analyst
Location:Â Noida, Bangalore, Hyderabad, Chennai
Salary:Â Best in Industry
Qualification:Â B.E, B.Tech Graduates
Experience: 0 – 1 Year
Job Description:
- B.E/B.Tech Graduates
Job Description:
- Maintain high login Efficiency for customers.
- Resolve tickets within agreed SLA of ticket volume and time.
- Adhere to quality standards, regulatory requirements and company policies.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time.
- Update work logs and follow shit/escalations process and process compliance.
- Work on value adding activities such Knowledge base update and self-development.
Apply Mode:Â Online
Click here to apply online [Noida Location]
Click here to apply online [Hyderabad Location]
Click here to apply online [Bangalore Location]
Click here to apply online [Chennai Location]