IBM Off Campus Drive 2018 | Technical Support Associate | 12 May 2018

IBM Off Campus Drive 2018 | Technical Support Associate | 12 May 2018

Company Name: IBM

Website: www.ibm.com

Designation: Technical Support Associate

Job Location: Hyderabad

Venue Location: Hyderabad

Venue Date: 12 May 2018

Salary: As Per Standards

Qualification: BE/B.Tech/Any Degree

Batch: 2016/2017/2018

Last Date: ASAP

Detailed Eligibility:

• Any Graduate

• 2016/2017/2018 without no backlogs
• No percentage cut off
• Strong computer skills
• Excellent customer service orientation
• Neutral accent

• Working in shifts is mandatory.

Job Description:

• As a technical support associate you would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
• Handle inbound calls/emails/chats regarding technical issues for end users
• Perform problem cause analysis.
• Resolve routine customer problems.
• Remote infrastructure support delivery.

Selection Process:

• Initial screening and assessment of communication skills(In Person)
• Voice & Accent assessment (Telephone or in person)
• Technical Interview (Telephone or in person)

Note: Please carry resume, education mark sheets, Govt. issued photo ID, Offer letter and last 3 months salary slips(If applicable).

Date & Time: 12 May 2018from 9:30 AM

Venue Details:

Indoor Auditorium

Guru Nanak Institutions

Hyderabad – 501506