MPhasis Recruitment 2018 | Service Desk | Any Degree

MPhasis Recruitment 2018 | Service Desk | Any Degree

Company Name: MPhasis

Website: www.mphasis.com

Designation: Service Desk- Technical Support Associate

Location: Pune

Experience: 0-1 Years

Qualification: Any Degree

Salary: As per Standards

Last Date: ASAP

Detailed Eligibility:

• Good communication skills and basic technical knowledge
• Ready to work in 24/7 work environment
• Should have listening and remote desktop skills
• Good probing & analytical skills
• Minimum 1 year of experience in Service Desk/International Voice

Job Description:

• Respond to customer queries via calls, chats, mails and web tickets within defined SLA’s
• Logging incidents and service requests, categorizing and prioritizing them
• Update user about request status and close status
• Performing level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices,VPN,VOIP and share point as per guidelines in the knowledge base.
• Doing remote desktop knowledge troubleshooting
• Escalating complex incidents/requests to upstream technical groups.
• Operating the computer, OS and Knowledge base navigation.

Apply Mode: Online

Click here to apply online