NTT Data Recruitment 2018 | Associate System Engineer|Freshers |Â Oct 2018
Company Name:Â NTT Data
Website:Â www.nttdata.com
Designation:Â Associate System Engineer
Job Location:Â Bangalore
Interview Location:Â Noida
Experience:Â Fresher
Qualification:Â B.E/B.Tech/MCA
Last Date:Â ASAP
Eligibility:
- B.E/B.Tech/MCA
Job Description
- Receiving Calls/Emails/Web tickets from end users (UK Based) for services, inquiries and problem notifications and log them into the ticketing tool
- Attempt resolution of tickets relating to end user computing equipment
- Resolve incidents within prescribed time limits, if possible, otherwise, escalate to appropriate level 2 groups
- Triaging the tickets to different support groups based on category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status.
Apply Mode:Â Online
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