NTT Data Recruitment 2018 | Associate System Engineer | Oct 2018

NTT Data Recruitment 2018 | Associate System Engineer|Freshers | Oct 2018

Company Name: NTT Data

Website: www.nttdata.com

Designation: Associate System Engineer

Job Location: Bangalore

Interview Location: Noida

Experience: Fresher

Qualification: B.E/B.Tech/MCA

Last Date: ASAP

Eligibility:

• B.E/B.Tech/MCA

Job Description

• Receiving Calls/Emails/Web tickets from end users (UK Based) for services, inquiries and problem notifications and log them into the ticketing tool
• Attempt resolution of tickets relating to end user computing equipment
• Resolve incidents within prescribed time limits, if possible, otherwise, escalate to appropriate level 2 groups
• Triaging the tickets to different support groups based on category of the ticket
• Following up on tickets and tracking them to closure
• Providing sufficient and accurate information to users on the ticket status.

Apply Mode: Online

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