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Royal Bank Of Scotland [RBS] Walk-In Drive For Freshers |Analyst | 5 July 2018
Company Name:Â Royal Bank Of Scotland [RBS]
Website: www.rbs.com
Designation:Â Operations Analyst
Location:Â Gurugram
Experience:Â Freshers
Salary:Â As Per Standards
Qualification:Â BA, B.Com, BBA, B.Sc, Under Graduates
Purpose of the Role
- Requires the individual to deliver successful customer/business outcomes, by processing/authorising/investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business.
- Participate in initiatives to improve customer service, processes and procedures.
Responsibilities:As a CS&O Analyst, your key responsibilities will be:
- Manage interactions with the end customers
- Maintain accuracy/customer satisfaction as per the guidelines/parameters
- Interaction with the onshore teams as and when required
- Ensure meeting the SLAs
- Process adherence and maintaining accuracy levels
- Ensuring customer satisfaction scores are as per the benchmarks
- Ensuring internal quality scores are achieved as per the benchmarks
- Contribute to building process capability and participate cross training
Apply Mode: Walk-In
Recruitment Drive:Â 5th Jul 2018, Thursday [Time:Â 11 am – 1 pm]
Venue:Â Royal Bank Scotland,
Delhi IT Park, DMRC Tower-II,
HR Area Ground Floor,
Shastri Park,
New Delhi – 110053
Click here for more details