ThoughtFocus Recruitment 2018 |System Support Analyst| B.E, B.Tech, MCA, B.Sc| Freshers| LD ASAP
Company Name:Â ThoughtFocus
Designation:Â System Support Analyst
Location:Â Gurgaon
Experience:Â Freshers
Salary:Â As Per Standards
Qualification:Â B.E, B.Tech, MCA,B.Sc
Last date: ASAP
Detailed Eligibility:Â
- Candidates should possess BCA/MCA/B.Sc(C.Sc)/BE(IT/C.Sc) with experience in application support.
- Experience with troubleshooting software issues
- Strong analytical, problem solving, organizational and planning skills
- Excellent interpersonal skills, ability to interact with personnel at all levels
- You must be customer service oriented with strong oral, verbal and written communication skills
- Prior experience in Financial services experience is a plus
- Experience with Microsoft excel
- Willingness to take initiative and to follow through on projects
- Ability to work with cross-functional team
Job Description:
- Familiar with the underlying businesses and understand specific software applications
- Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users
- Work with support/product team to raise product bug fixes or enhancement requests
- Maintain support textiles status within SLA guidelines
- Indentify tickets that will require more analysis and documentation, perform root cause analysis
- Create support documentation that will be used to train other analytics in addition to the end users
- Understanding all outstanding bugs and enhancements, to highlight critical bugs and enhancement for prioritization
- Link support tickets to specific bugs and enhancement, to highlight critical bugs and enhancement for prioritization
- Help support team create reports necessary to represent for accurate analysis of support issues reported Â
Apply Mode:Â Online
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