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Work From Home @ Amazon | Freshers & Experienced Graduates | Multiple Locations | August 2017

Amazon Off Campus Drive 2019 | Freshers | Tech Ops Associate | 19 Feb 2019

Work From Home @ Amazon | Freshers & Experienced Graduates | Multiple Locations | August 2017

Company Name: Amazon


Designation: Virtual Customer Service Associate (VCC)

Job Location: Hyderabad, Pune, Coimbatore

Experience: 0- 5 Years

Salary: As Per Standards

Benefits: NSA, OT, Sodexho Coupons

Qualification: Min Qualification 10+2. Any Graduate / PG are eligible.

Knowledge & Skills Required:

  • Action Oriented, Self-Disciplined and Organized.
  • Time Management Skills and Communicate clearly with internal & external customers.
  • Ability to understand and address customer issues.
  • Good Composition Skills.
  • Ability to use Desktop/Laptop, Familiar with Windows 7, MS Outlook & IE, Typing Skills.

Preferred Criteria:

  • Must be self-driven, motivated individual who can learn with minimal support from Manager and Lead.
  • Ensure uninterrupted internet connectivity during work shifts so as to ensure max productivity.
  • Ensure Work-Life environment with no disturbance during work hours.
  • Comfortable in a facts-paced environment, multi-tasked, high energy environment.
  • Will be creative & analytical problem solvers with a passion for excellent customer service.

Customer Focus:

  • Excellent Customer Service Skills.
  • Maintain focus on customer issue in a fast-paced environment.
  • Ability to empathize with and prior customer needs.
  • Inter-Personal Skills with a diverse customer base.
  • Conflict resolution, negotiation and de-escalation skills.
  • Resolve challenging customer issues, escalating when required.
  • Determine customer needs and provide appropriate solutions.
  • Maintain regular & reliable attendance, including daily schedule as assigned.
  • Flexible with working schedule, may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business.
  • As much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Problem Solving Skills, Decision Making, Time Management, Prioritization of tasks.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail oriented.
  • Effectively prioritize work time in various departments to meet business needs.
  • Maintain composure in highly escalated situations.

Apply Mode: Online

Date: 9 Aug-11Aug 2017 [Pune Location] [10AM-3PM]

Venue Details:-

Amazon Development Centre,

Trion IT Park,

Survey No: 35, 7 Ahmednagar Road,

Village Vadgoan Sheri, Taluka Haveli,

Pune: 411014

Date: 9 Aug-12 Aug 2017 [Coimbatore Location] [10AM-3PM]

Amazon Development Centre,

Tower A, 3rd Floor,

India Land Tech Park, CHIL SEZ,

Keeranatham Road, Saravanampatty,

Coimbatore: 641035

Date: [For Hyderabad – For Dates on Walk-In Contact: Ruben Thomas [8897504030;] OR Can send the profiles to also.

Venue Address:

Amazon Development Centre

Raheja Mind Space,

Building No: 9, 10th Floor,

Opp. To Westin Hotel, Hi-Tech City,



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